Return And Refund
This policy applies to all items on the website.
Return Address:
Mosselk
8390 SE 173rd Hamilton Pl
The Villages, FL 32162
United States
I. RETURN
Currently we only accept returns and do not offer exchanges. If you need to exchange an item, you can contact us for return instructions according to the conditions and procedures below, then place a new order.
We accept returns for most reasons, including if you change your mind or the item is not what you expected, provided the item meets our return conditions.
Return Items Conditions:
To be eligible for a return, items must be unused, unwashed, unaltered, and in the new condition in which they were received, except in cases of manufacturer defects or other issues covered under this policy.
Timeframe that Mosselk accepts returns:
Our policy is 30 days from the date of delivery. Return requests must be submitted within 30 calendar days from the date the order is marked as delivered.
Return method:
Mosselk encourage to return items by mail.
Step 1: Send email to us to the email: support@mosselk.com with subject “Return/Refund Request” and send us the order number, items you want to return and specific reason. In the event that the product is damaged, defective, or incorrect, please provide photos or a video showing the issue with the received item.
Step 2: Mosselk will review and provide prepaid return labels by email within 1 business day. Buyer need to download and print.
Step 3: Package the return product carefully, please include all tags, original box and accessories if any.
Step 4: Take the package to the carrier on the return label and send it to us at 8390 SE 173rd Hamilton Pl, The Villages, Florida 32162, United States. Once a return is approved, the return package should be shipped within 7 calendar days using the prepaid return label provided by Mosselk.
Please use the prepaid return label provided by Mosselk, we are not responsible for return shipping costs if you choose to send the package using another shipping method without prior approval.
Who is responsible for the return shipping fee?
Mosselk will provide a prepaid return label via email for approved return requests. We will be responsible for return shipping costs, prepaid return label costs are not deducted from the refund.
Does the customer have to pay a restocking fee?
+ For orders within the United States: We do not apply restocking or return processing fees.
+ For international orders: We will apply a restocking fee of 8% of the item(s) price the customer paid, excluding taxes and shipping charges., for returns that are not due to our error. This fee will be deducted from the refund. For returns due to our error, no restocking or return processing fees will be applied.
*Our error includes receiving an incorrect item, receiving an item that is defective or damaged upon receipt, or receiving an item that materially differs from its product description.
Track return packages?
Depending on sender address, the time to receive the return package will be different. Customers can track their return packages via the return label’s tracking number to know when the order arrives at our return address.
II. REFUND
When will you receive your refund?
– When the return package arrives, we will inspect the returned item to confirm that it meets our return conditions, please allow 1-2 business days to process for you. We will notify you whether the returned item is eligible and inform you of the approval or rejection of the refund.
– Once the refund is approved, please allow 2-3 business days for your refund to be processed, a credit will automatically be applied to your credit card or original payment method. Your bank or payment provider may require additional time to post the refund to your account.
– We will refund the item price the customer paid, less the applicable restocking fee (if any). For returns caused by our error, the original shipping fee paid at checkout will also be refunded if the entire order is returned.
*Any customs duties, import taxes, or other fees charged by the destination country are subject to the applicable rules of the relevant authority and may not be refundable by Mosselk.
Late or missing refunds (if applicable)
Depending on your bank or card issuer, it may take a few more business days for the amount to appear in your bank account or card balance. If you haven’t received a refund yet:
+ First, check your bank account again.
+ Then, contact your credit card company, it may take some time before your refund is officially posted.
+ Next, contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and you still have not received your refund yet, please contact us at support@mosselk.com.
III. IF YOU HAVE ANY PROBLEMS, WHAT SHOULD YOU DO?
If the item is defective, different from description, damaged upon receipt, wrong item, please get in touch with us for better advice. You can choose to receive a full refund or we will send a replacement item.
We do not offer exchanges for changes of preference, size, or other personal reasons. However, if an item arrives damaged, defective, incorrect, or materially different from its description, we may offer a replacement or a full refund at no additional cost.
Let us know as soon as possible.
Need help?
Mosselk
Email: support@mosselk.com
Address: 8390 SE 173rd Hamilton Pl, The Villages, Florida 32162, United States
Phone: +1 (352) 703-6485
Support Time: 9am to 9pm EST/Monday to Saturday Every Week (except for holidays)