Shipping And Delivery
Warehouse: 8390 SE 173rd Hamilton Pl, The Villages, Florida 32162, United States
Order Processing Hours: Monday to Saturday, excluding holidays.
Orders placed before 9:00 PM EST on Monday through Saturday are processed according to our standard handling time. Orders placed after 9:00 PM EST, or on Sundays and holidays, will be processed on the next business day.
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WHERE DO MOSSELK DELIVER?
Mosselk ships internationally to most destinations worldwide. Available destinations and shipping options are shown at checkout.
Note: We do not offer the shipment to multiple addresses for a single order. If you would like items delivered to multiple addresses, please place those orders separately.
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DELIVERY TIME
Delivery time will include handling time and transit time.
1. Handling Time
Orders are typically processed and shipped from our warehouse within 1-3 business days after the order is placed.
2. Transit Time:
Transit times are estimates and may vary depending on the destination, carrier, customs processing, weather, and other circumstances outside our control.
United States: 4-8 business days (except for holidays)
International: 8-25 business days (except for holidays).
Please make sure your shipping address is complete and accurate before placing your order. Mosselk is not responsible for delays or additional shipping costs caused by an incorrect or incomplete address provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible before your order is shipped.
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SHIPPING COST
We offer a flat shipping rate based on the destination. The applicable flat shipping fee will be shown at checkout after you enter your shipping address.
- $4.95 for shipping within United States.
- $19.95 for international shipping.
The shipping fee shown at checkout covers the shipping costs charged by Mosselk. Any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country are not included unless otherwise stated.
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HOW TO TRACK THE ORDER?
Once the order is shipped, we will send an email notification with the tracking number and link to check the latest status of the order.
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Shipping Delays
Estimated delivery times may be affected by customs processing, carrier delays, severe weather, holidays, peak shipping periods, or other circumstances beyond our control. We cannot guarantee a specific delivery date.
Lost/damaged package
If tracking shows that your package has been delivered but you cannot locate it, please first check with household members, neighbors, and the carrier. If you still cannot locate the package, contact us at support@mosselk.com and we will help you review the tracking information.
If your package arrives visibly damaged, please contact us as soon as possible and provide photos of the package and the item received.
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Shipping And Delivery related questions please contact us by email: support@mosselk.com